donutmedialab.com — Received an incorrect order at the restaurant, this man filed a complaint. The restaurant did not accept it until they called the police to come to the restaurant.
When eating at a restaurant, unwanted things can happen, such as getting an incorrect food order. This can actually be resolved properly with communication between visitors and the restaurant.
But not a few people who act rashly to report to the police because of this trivial matter. As did the restaurant where James Lewin dined, namely The Drove restaurant in Newhaven, East Sussex, England.
Citing Ladbible (16/5), he ordered fries topped with chipotle beef chilli for £5.79 or around Rp. 106 thousand. In the picture, you can see the fries are complemented by a creamy cheese sauce, soured cream, and spring onions.
James, who was dining with his mother, girlfriend, and younger sister, then uploaded a photo of the fried potato menu he got to social media. Some netizens commented that the french fries were like covered in dirt.
James said: “Obviously we won’t be going back there. The restaurant was terrible. We ordered food with lots of extras to pay for, like £1 more extra sauce. We did £5 to £10 upgrades.”
This 22-year-old man was disappointed because the extra fries he ordered only added chilies. “The food order arrived and there were absolutely no extras, like the cheese dip I paid for. Everything was terrible,” he said.
James’s family then asked for a full refund because they received food that did not meet expectations. The restaurant refused. They only offer 20% refund.
This incident ended with the arrival of the police. James said, “All the staff, apart from one person, started going into the kitchen. One of the cooks came out and was very rude. I’m not sure who called the police. Maybe it was because they had been hiding half an hour in the kitchen.”
“They had no reason to call the police, even the police said so,” said James.
As a defense, the restaurant claimed James and his entourage had been told that some of the things they ordered were not available. A spokesman said this was due to a problem with one of the restaurant’s refrigerators.
“Guests were told when they ordered fries there was no sour cream or scallions. They were also offered refunds for their drinks and items they didn’t like,” the spokesperson said.
He argued that his party had offered alternative solutions, but visitors did not like it. “With the situation getting out of control, our team called the police,” he said.
He added, “While we appreciate any possible disappointment, our team is working hard to provide good service and rude behavior is not tolerated under any circumstances.”
A spokesperson for Sussex Police said: “We came to Brewer’s Fayre in The Drove, Newhaven following reports of a dispute between a customer and staff on Monday (23 May) around 10pm.”
The spokesperson continued, “We are providing advice to both sides and as there were no further allegations, no further action was taken.”